Qualiopi Consultant | RNQ Certification Support

What is Qualiopi?

Qualiopi is a French certification that attests to the quality of vocational training processes. It was established by the “Avenir Professionnel” law of 5 September 2018, and its primary objective is to guarantee the quality of training and promote the continuous improvement of vocational training providers.

Objectives of the Qualiopi Certification

Quality Assurance

Ensure that vocational training providers meet strict quality criteria, thereby offering effective training tailored to learners’ needs.

Standardisation of Requirements

Create a uniform framework for training quality, making it easier to understand and compare training offers.

Access to Public Funding

Enable training organisations to access public and joint vocational training funding, such as that provided by OPCOs (Skills Operators).

Qualiopi Certification Criteria

The certification is based on a national framework comprising 7 criteria, each subdivided into several indicators. The main criteria include:

Information on Training Objectives

Clearly present training objectives, prerequisites, and target competencies.

Adaptation of Training to Target Audiences

Adapt training to the specific needs of target audiences and labour market requirements.

Quality of Learner Reception and Follow-up

Ensure quality reception and personalised follow-up of learners throughout the training.

Trainer Competencies and Qualifications

Verify that trainers possess the necessary competencies and qualifications to deliver training.

Teaching and Technical Resources

Have appropriate teaching and technical resources available for delivering training.

Assessment of Learning and Satisfaction

Implement mechanisms to assess learner outcomes and satisfaction.

Continuous Improvement

Demonstrate a continuous improvement approach in training processes and service quality.

Certification Process

Preparation

• Internal assessment of current practices against certification criteria.
• Implementation of necessary improvements to meet Qualiopi requirements.

Certification Audit

• Conduct of an audit by a certification body accredited by COFRAC (French Accreditation Committee).
• The audit verifies compliance with quality criteria and evaluates the implementation of practices.

Obtaining Certification

• If the audit is successful, the training organisation receives certification for a set period (generally 3 years).

Monitoring and Renewal

• Surveillance audits are conducted periodically to ensure the maintenance of quality criteria.
• Renewal of certification at the end of the validity period.

Benefits of Qualiopi Certification

• Official Recognition: Validates the seriousness and quality of training offered, strengthening credibility with clients and partners.
• Access to Funding: Enables training organisations to benefit from public funding and vocational training funds.
• Continuous Improvement: Promotes a culture of quality and continuous improvement within training organisations.

Conclusion

Qualiopi certification is essential for training organisations in France wishing to guarantee the quality of their services and access public funding. It ensures standardisation of quality criteria and encourages continuous improvement practices, benefiting learners and the vocational training sector as a whole. To obtain this certification, it is crucial to carefully prepare the audit process and maintain a rigorous quality approach.

A Qualiopi auditor is a professional responsible for conducting audits to assess training organisations’ compliance with Qualiopi certification criteria. Qualiopi certification is a certificate for training providers in France, established to ensure that training meets high quality standards.

Our Qualiopi Expert’s Role

Audit Preparation

• Documentary Analysis: Reviewing the training organisation’s documents and procedures before the site visit to ensure compliance with certification requirements.
• Planning: Establishing a reverse timeline.

Conducting the Support Mission

• On-site Audit: Carrying out a site visit to verify the implementation of training practices, learner reception, and compliance with Qualiopi criteria.
• Observation: Observing processes, training practices, equipment, and interaction with learners.
• Interviews: Conducting interviews with trainers, administrative staff, and potentially learners to gather information on the organisation’s practices.

Compliance Assessment

• Qualiopi Criteria: Verifying that the organisation meets the 7 Qualiopi certification criteria, each comprising several specific indicators.
• Audit Report: Writing a detailed audit report indicating conformities, non-conformities, and improvement opportunities.

Follow-up

• Surveillance Audits: Conducting follow-up audits to ensure corrective actions have been implemented and compliance is maintained.

Expert Competencies

Standards Knowledge

• Qualiopi Framework: Mastery of the Qualiopi framework criteria and indicators, as well as regulatory requirements in vocational training.
• ISO Standards: Knowledge of applicable ISO standards on quality and process management.

Audit Skills

• Audit Methodology: Competence in planning, conducting, and documenting audits.
• Analysis and Evaluation: Ability to analyse practices, assess compliance, and formulate constructive recommendations.

Interpersonal Skills

• Communication: Ability to communicate clearly with training organisation staff and to formulate observations and recommendations constructively.
• Objectivity: Maintaining an objective and professional attitude.

Training and Experience

• Specialist Training: Training in quality management, auditing, or vocational training.
• Experience: Prior experience in conducting audits or in the training sector is often required.