The National Quality Framework (RNQ) is the foundation of Qualiopi certification. It is structured around 7 criteria, broken down into 32 indicators. Understanding each of these criteria is the first step towards successful certification.
Criterion 1: Public information conditions
This criterion aims to guarantee transparency in the training offer.
What the auditor checks:
- Clear dissemination of information about services (objectives, duration, prices, prerequisites)
- Accessibility of this information (website, brochures, etc.)
- Results achieved (satisfaction rate, success rate)
Practical tip: Create a standardised fact sheet for each training programme, accessible on your website.
Criterion 2: Identification of objectives and adaptation
This criterion relates to the instructional design of your training.
What the auditor checks:
- Definition of measurable operational objectives
- Upstream analysis of learner needs
- Entry-level assessment procedures
Practical tip: Use action verbs to formulate your objectives (analyse, apply, design) and systematically document needs analysis.
Criterion 3: Adaptation to target audiences
The objective is to demonstrate your ability to personalise learning pathways.
What the auditor checks:
- Consideration of disability situations
- Adaptation of content and teaching methods
- Reception conditions and access timescales
Practical tip: Appoint a disability officer and document your adaptation procedures.
Criterion 4: Teaching and technical resources
This criterion evaluates the adequacy of resources deployed.
What the auditor checks:
- Human, technical and teaching resources mobilised
- Teaching materials used
- Conditions for delivering services
Practical tip: Keep an up-to-date inventory of your teaching resources and ensure they are aligned with each training programme’s objectives.
Criterion 5: Staff qualifications
This criterion concerns your team’s competencies.
What the auditor checks:
- Trainer qualifications and competencies
- Skills development plan
- Monitoring of pedagogical and technological developments
Practical tip: Implement a training plan for your trainers and keep evidence of qualifications (CVs, degrees, certifications).
Criterion 6: Integration in the professional environment
This criterion measures your engagement in the training ecosystem.
What the auditor checks:
- Legal and regulatory monitoring
- Monitoring of professions and competencies
- Professional partnerships and networks
Practical tip: Document your monitoring activities (sources consulted, dates) and your participation in professional events.
Criterion 7: Feedback and complaints
This criterion evaluates your continuous improvement approach.
What the auditor checks:
- Collection of stakeholder feedback
- Handling of complaints and difficulties
- Improvement measures implemented
Practical tip: Implement systematic satisfaction surveys and a complaints register with corrective action tracking.
In summary
The key to success lies in a structured and documented approach. Each criterion requires tangible evidence of implementation. Don’t wait for the audit to begin: put your processes in place now.
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